Trust, privacy, and legal information
Policies and disclosures for CareNestHQ™. These materials are provided for informational purposes only and should not be considered legal advice.
Last updated: June 27, 2026
CareNestHQ trust icon library
Verifiable product principles that govern privacy, family control, security, emergency preparedness, and AI use.
Private by Design
CareNestHQ is architected so family care spaces default to private, invite-based collaboration rather than public sharing.
Invite-Only Access
Collaboration begins with explicit invitations so care team members join the correct care space with clear context.
Family Controlled
Families and designated care space owners control who participates and what coordination context is maintained.
Shared Care History
One shared view of appointments, tasks, medications, and updates reduces duplicate questions and conflicting versions.
Human-Centered AI
AI features, when offered, support caregivers without replacing judgment, clinicians, or family decision-makers.
Built for Families
CareNestHQ prioritizes family caregiver workflows during high-stress transitions such as hospital discharge.
You Control Your Data
Users decide what caregiving information they enter, retain, and share within their care space.
Secure Cloud Infrastructure
CareNestHQ uses industry-standard hosting, encryption in transit, and operational security practices described in public materials.
No Data Sales
CareNestHQ does not sell personal information as described in the published Privacy Policy.
Emergency Contacts
Families can organize who to call and how to reach them when urgent situations arise.
Emergency Documents
Critical documents such as discharge summaries and instructions can be organized where caregivers can find them quickly.
Critical Care Information
Medications, allergies, and key care instructions visible in one place support safer handoffs between caregivers.
Preparedness
Organized contacts, documents, and critical information help families respond during transitions and urgent moments.
Privacy Policy
How we collect, use, share, and protect personal information on carenesthq.com and related services.
TermsTerms of Service
Rules for using our website, content, downloads, and product features.
PrivacyCalifornia Privacy Rights
CCPA/CPRA disclosures and consumer rights for California residents.
CookiesCookie Policy
How we use cookies, local storage, and similar technologies on our site.
AccessibilityAccessibility Statement
Our accessibility goals, features, and how to report barriers on the site.
SecuritySecurity Practices
Overview of security measures, account recommendations, and responsible disclosure.
AIAI Usage Disclosure
How AI features may be used, limitations, and privacy considerations.
Health dataHIPAA Position Statement
Our platform role regarding health information. We do not claim HIPAA compliance.
Legal and trust contacts
- General support: support@carenesthq.com
- Privacy: privacy@carenesthq.com
- Legal: legal@carenesthq.com
- Security: security@carenesthq.com
- Accessibility: accessibility@carenesthq.com
You may also use our contact form. See also: Medical Disclaimer
These materials are provided for informational purposes only and should not be considered legal advice. Any certifications or compliance attestations will be clearly identified if obtained.