Invitation sent
A care space creator invites someone by email.
Privacy
Your family care space should feel private and secure.
CareNestHQ™ is being designed around trusted family coordination. Care details should stay organized, protected, and shared only with the people invited into your care space.
Private by Design
CareNestHQ is architected so family care spaces default to private, invite-based collaboration rather than public sharing.
No Data Sales
CareNestHQ does not sell personal information as described in the published Privacy Policy.
You Control Your Data
Users decide what caregiving information they enter, retain, and share within their care space.
Care coordination works best when important details are easy to find.
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Care space details
Group name, care team members, invite status, and basic coordination information.
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Care recipient information
The person receiving care, basic profile details, and related coordination context.
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Care activity
Tasks, medications, appointments, updates, and documents as features are built.
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Care team roles
Family, caregiver, medical, friend, or other relationship context used to support coordination.
Access starts with invitations.
Creator
Care space owner
The person who creates the care space sets up the group and invites trusted helpers.
Invitee
Care team member
Invitees join an existing care space and inherit the care context after signing in or creating an account.
Role
Relationship context
Roles help clarify how each person supports care without adding unnecessary complexity.
Control
Trusted collaboration
Care spaces are intended for invited family members, caregivers, medical helpers, friends, and trusted people only.
Invitees should join the right care space without confusion.
Invite accepted
The invitee signs in or creates an account before joining the care space.
Care context reviewed
The invitee reviews the care space name and person receiving care before continuing.
Role selected
The invitee chooses a relationship or role so the care team understands how they help.
Additional Privacy Rights for California Residents
California Privacy Rights Notice
California residents have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section describes those rights and explains how CareNestHQ™ processes personal information.
This section provides general information about California privacy rights. It is not legal advice and does not certify legal compliance. CareNestHQ™ recommends consulting qualified counsel for your specific situation.
Categories of Information We Collect
Depending on how you use CareNestHQ™, we may collect the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, account information |
| Family Relationship Information | Family roles, caregiver relationships |
| Health-Related Information Provided by Users | Medications, appointments, documents, care updates |
| Internet Activity | Device information, browser information, usage analytics |
| Account Activity | Logins, preferences, notifications |
| Uploaded Content | Documents, photos, emergency information |
Why We Collect Information
We use personal information for purposes such as:
- Providing family care coordination services
- Authenticating users
- Managing medications and appointments
- Storing family documents
- Enabling communication among family members
- Sending notifications and reminders
- Improving product functionality
- Detecting fraud and securing accounts
- Complying with legal obligations
Information Sharing
We may share personal information with service providers that help us operate CareNestHQ™, such as hosting, database, email delivery, analytics, and security providers. Current categories of service providers include:
- Supabase — database, authentication, and backend services
- Cloudflare — content delivery, security, and website performance
- Vercel — application hosting and deployment (where applicable)
- Resend — transactional and product email delivery (where applicable)
- Analytics providers — usage measurement through tools such as Google Tag Manager and Google Analytics (where enabled)
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.
Sensitive Personal Information
CareNestHQ™ allows users to voluntarily store health and caregiving information to support family coordination. This information is used solely to provide caregiving coordination services. CareNestHQ™ does not use sensitive personal information for advertising purposes.
California Consumer Rights
Subject to applicable law, California residents may have the right to:
- Know what categories of personal information we collect, use, and disclose
- Access personal information we maintain about you
- Correct inaccurate personal information
- Delete personal information, subject to legal exceptions
- Receive a portable copy of certain personal information
- Limit the use and disclosure of sensitive personal information where applicable
- Receive equal service and pricing when exercising privacy rights, as required by law
Exercising Privacy Rights
To submit a privacy request, contact us at privacy@carenesthq.com. We may verify your identity before processing certain requests.
You may also designate an authorized agent to submit a request on your behalf where permitted by law. Authorized agents should provide proof of authorization as we may require.
Health Information and Care Coordination
CareNestHQ™ is a family care coordination platform designed to help individuals and families organize caregiving information.
CareNestHQ™ is not a healthcare provider, health insurer, healthcare clearinghouse, medical practice, emergency response service, legal advisor, or financial advisor.
CareNestHQ™ does not provide medical advice, diagnosis, treatment recommendations, legal advice, or emergency services.
Information stored in CareNestHQ™ is provided by users and their invited care team members for coordination purposes. Users remain responsible for decisions about what information to store and share within a care space.
How Long We Retain Information
We retain personal information only for as long as necessary to provide our services, maintain account functionality, comply with legal obligations, resolve disputes, and enforce our agreements.
Users may request deletion of their accounts and associated personal information. Certain information may be retained for security, legal, fraud prevention, or operational purposes where permitted or required by law.
Examples of information that may be retained for limited periods include:
- Account information — while an account is active and for a reasonable period after closure
- Care records — coordination data you choose to store until deleted or account closure
- Uploaded documents — until removed by users or upon verified deletion request
- Audit logs — operational records supporting service integrity and dispute resolution
- Security logs — access and security event records used to protect accounts and detect abuse
- Support communications — messages related to help requests, privacy inquiries, or account issues
Retention periods may vary based on the type of information, how it is used, and applicable legal requirements. Specific retention schedules may be described in future policy updates as the product matures.
Children's Privacy
CareNestHQ™ is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information. If you believe a child under 13 has provided personal information to CareNestHQ™, please contact us at privacy@carenesthq.com.
International Users
CareNestHQ™ is operated from the United States. If you access our services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.
Laws in your country may differ from U.S. laws regarding privacy and data protection. By using CareNestHQ™, you consent to the transfer and processing of your information in the United States as described in this Privacy Policy.
How We Protect Information
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:
- Encryption in transit — data transmitted between your device and our services is protected using industry-standard encryption where supported
- Authentication controls — account access requires user authentication and invite-based access to care spaces
- Access controls — permissions intended to limit access to care information to invited care team members
- Secure cloud infrastructure — service providers that host and process data using commercially reasonable security practices
- Monitoring and security practices — ongoing review of access patterns, abuse signals, and operational security as the product develops
While we implement reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. You use CareNestHQ™ at your own risk and should take steps to protect your account credentials.
To report a security concern, contact security@carenesthq.com.
Contact Information
For privacy, legal, or security inquiries, contact us at:
- Privacy: privacy@carenesthq.com
- Legal: legal@carenesthq.com
- Security: security@carenesthq.com
These addresses are required launch infrastructure for privacy requests, legal notices, and security reports. General support inquiries may also be submitted through our Contact page.
CareNestHQ™ is not a replacement for professional medical advice.
CareNestHQ™ is designed to help families and trusted helpers coordinate care information. It should not replace medical guidance, emergency services, or professional healthcare decisions. Read our full Medical Disclaimer.
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